Shipping
Domestic Shipping
Ecoist
offers all types of shipping through UPS. From Next Day Air to Ground
shipping, our checkout process includes all your shipping cost options
and estimates.
Note: We cannot ship to PO, APO, or FPO boxes, because UPS won’t deliver to them.
Shipping Times
- UPS Ground and USPS orders will ship within 24 hours.
- UPS Next Day Air, UPS 2nd Day Air will ship on the same day if orders are placed before 3 pm (EST).
- Orders placed Fridays after 3:00pm (EST) through Sundays will ship on Monday (except if Monday is Holiday)
Tracking your Order
If
using UPS, we will provide you with a tracking number that allows you
to simply click on the link to UPS which will provide you with all of
the necessary information to track your order.
If
using USPS global express mail there will also be a tracking number we
will provide to track your oder. Please note that if you are using USPS
Airmail parcel post there is no tracking # available, this means that
once the order is shipped there will be no way for us or USPS to track
it.
International Shipping
Ecoist offers international shipping through U.S. Postal Service or UPS Worldwide.
Please
note our international shipping charges do not include any import fees,
taxes, duties, brokerage, or any other charge applied by a third party.
The customer is solely responsible for these and any other fees should
they apply..
How do we determine what shipping costs will be?
International shipping costs are based on a combination of the following:
- Weight and dimensions of package
- Method of shipment such as Ground, Next Day Air, etc.
- The location is shipping to (also called the destination country or region)
Therefore,
costs may vary greatly depending on what, and where we're shipping, and
can be considerably higher for international destinations.
Return/Exchange Policy
Ecoist accepts exchanges/returns
within 30 days from the receipt of goods. Please be sure to ship your
item by insured, traceable mail. This service is offered by UPS, USPS,
and other carriers. Please include a copy of your sales receipt note
with your address and daytime phone number along with your
instructions/comments and send to:
Ecoist
2628 NW 2nd Ave
Miami, FL 33127
1-877-ECOISTS (1-877-326-4787)
Items
bought in stores may not be returned to Ecoist, LLC. Items bought
online cannot be returned at stores carrying Ecoist products.
Items marked CLEARANCE SALE or REWARDS may not be returned or exchanged.
